Thank you! We appreciate you taking your time to browse our website and hope that you are as excited as we are with our collection. If you decide to shop with us we will do our best to make it an easy and fun experience. We look forward to helping you and if you need any assistance please email us at firstname.lastname@example.org and we will get right back to you.
In Stock & Special Orders:
Our “in-stock” items are ready to ship (unless noted in the description). If the availability of any part of your “in-stock” order changes, we will let you know within 24 hours. We can then place a “special order” for you. Many of our lines are available for “special order.” We would place a “special order” for you for any pieces that you see on our site or anywhere else but that we do not have currently in the store. "Special orders" are cut for you by the manufacturer and the turn- around time will vary depending on the line.
We ship via US Postal Service and there is a flat $6.50 shipping charge and free shipping for orders over $100.
Returns & Exchanges:
If you are not completely satisfied with your order you can return all or part of your purchase to the address on your invoice within four weeks of the purchase date. Please include a copy of your invoice with your return. We will process your return within 3-5 days and refund your original form of payment shortly thereafter. If you would prefer to do an exchange, please note it on your invoice with your return stating what you would like to exchange for (color, size, etc.).
We accept Visa, Mastercard, Discover and American Express for any online or phone orders. No checks accepted unless customer agrees that items will be held for shipment until checks clear. Checks should be mailed to New Moon, 791 Main St., Cambria, CA 93428.