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Shipping & Returns

Thank you!  We appreciate you taking your time to browse our website and hope that you are as excited as we are with our collection. If you decide to shop with us we will do our best to make it an easy and fun experience. We look forward to helping you and if you need any assistance please email us at and we will get right back to you.

In Stock & Special Orders: 

Our in-stock items are ready to ship and will be mailed on our next ship day. If the availability of any part of your in-stock order changes, we will let you know within 24 hours.

Many of our lines - Cut Loose, Kleen, Cubism, Tulip, Inoah and Et' Lois - are “special orders”. This means that we may not have those items in-stock. If you wish to purchase, please know that special orders are cut for you by the manufacturer and the turn around time will vary - depending on the line. After we receive your item, we will ship it out via USPS. 


We ship via US Postal Service and there is a flat $6.50 shipping charge and free shipping for orders over $100.  

Returns & Exchanges: 

If you are not completely satisfied with your order you can return all or part of your purchase to:

New Moon
791 Main St
Cambria CA 93428

At this time, we do not cover the cost of returns. Simply mail your package back to the address on your invoice and we will refund your original form of payment.

You have four weeks from the purchase date, unless it is a special order style & then it is within four weeks of delivery. Please include a copy of your invoice with your return. We will process your return within 3-5 days and refund your original form of payment shortly thereafter.  If you would prefer to do an exchange, please note it on your invoice with your return stating what you would like to exchange for (color, size, etc.). 

Payment Options:

We accept Visa, Mastercard, Discover and American Express for any online or phone orders. No checks accepted unless customer agrees that items will be held for shipment until checks clear. Checks should be mailed to New Moon, 791 Main St., Cambria, CA  93428.